Privacy Policy

This privacy policy explains how Merlion Discovery Services collects, uses, and protects your personal information when you use our site and services related to guided city tours, attraction ticketing and booking, cafe and restaurant reservation services, museum visit planning, park activity coordination, cultural immersion experiences, and event planning for local venues.

Information We Collect

We collect information necessary to provide and improve our services. This may include:

• Personal identification information you provide directly, such as your name, contact details (like address, although we do not request electronic contact methods for privacy inquiries within this document), payment information, and booking preferences when you make reservations or inquiries.
• Information about your use of our site and services, such as browsing history, service preferences, and interactions with our platform.
• Technical information automatically collected when you access our site, such as IP address, browser type, operating system, and usage data.
• Information obtained from third parties if you link third-party services to your account or use our services through a third party.

How We Use Your Information

We use the collected information for various purposes, including:

• Providing, operating, and maintaining our services, including processing bookings and reservations.
• Improving, personalizing, and expanding our services.
• Understanding and analyzing how you use our services.
• Communicating with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the service, and for marketing and promotional purposes (where permitted).
• Processing your transactions.
• Finding and preventing fraud.
• Complying with legal obligations.

Sharing Your Information

We may share your personal information with third parties in the following situations:

• With service providers who perform services on our behalf, such as payment processors, booking platforms, or technology providers, strictly for the purpose of facilitating our services.
• With third-party partners whose services you use through our platform (e.g., hotels, restaurants, attraction operators) to fulfill your bookings and requests.
• In response to legal requests, such as court orders, subpoenas, or government demands, or as otherwise required by law.
• To protect the rights, property, or safety of Merlion Discovery Services, our users, or others.
• In connection with a merger, acquisition, or sale of assets, where your information may be transferred as part of that transaction.

We do not sell your personal information.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure.

Your Data Protection Rights Under GDPR

If you are located in the European Economic Area (EEA) or the United Kingdom, you have certain data protection rights under the General Data Protection Regulation (GDPR). These include:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us using the physical address provided below.

Cookies

We may use cookies and similar tracking technologies to track the activity on our service and hold certain information. Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

Links to Other Sites

Our service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third party sites or services.

Changes to This Privacy Policy

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page. You are advised to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.

Contact Us

If you have any questions about this privacy policy, please contact us by postal mail at:

Merlion Discovery Services
16 Cecil Street, #18-05
Singapore, Singapore, 069539
Singapore